I never thought I would have a life-changing experience at Wal-Mart. Although my thoughts were only on speed,the checkout line I was standing in wasn’t moving as quickly as I wanted,and I glanced toward the cashier.There stood a man in his seventies,wearing glasses and a nice smile.I thought,well,he’s an old guy!For the next few minutes I watched him.He greeted every customer before scanning the items.Sure,his words were the usual,“How’s it going?” But he did something different—he actually listened to people.Then he would respond to what they had said and engage them in brief conversation.I thought it was odd (古怪的).I have grown accustomed to people asking me how I was doing simply out of robotic conversational habit.After a while,you don’t give any thought to the question and just say something back.I could say,“I just found out I have six months to live,” and someone would reply,“Have a great day!”But that wasn’t the end.He gave them the change,walked around the counter,and extended his right hand in an act of friendship.He looked the customers in the eyes.“I sure want to thank you for shopping here today,” he told them.“You have a great day.Bye-bye.”The looks on the faces of the customers were priceless.There were smiles and some sheepish grins (咧嘴一笑).All had been touched by his simple gesture—and in a place they never expected.They would gather their things and walk out,smiling.Of course,he did the same to me and I got to know his name譯文