About a month ago I bought vase in a large department store.Along with the vase I had bought many other stuff.In the end I had bought so many things that I was unable to carry them all by myself.So I required delivery service.
After I had gotten home,the goods were soon delivered to my doorstep.I was too tired to check all the goods so I just signed the confirmation sheet and let the delivery man go.
However,the next morning when I unpacked all the goods and tried to sort them out,I realised something was wrong.There was a long crack on the neck of the expensive vase that I had bought.The beautiful vase looked ugly with that long crack.I realised that the vase must have been broken when it was being delivered.The delivery man was so careless.Frustrated,I got up and called the department store and asked to speak to the manager.Mr Zhou,the manager in charge of public relations,soon answered the phone.I told him about the defective vase and requested for another new vase.Mr Zhou,after hearing me talk for two minutes,firmly refused my request by saying that since I had signed the confirmation sheet,I had acknowledged that all the goods were in good shape,so I had no reason to ask for a new vase.I was furious at his reply and said if I couldn't get a new vase,then I would return the defective vase to the store and ask for my money back.Once again the manager refused on the ground that what was sold was sold and could not be taken back.
I slammed down the receiver and was beside myself with anger.How could the man be so self-righteous?He could at least apologised for the inconvenience caused.But thinking rationally,I knew that I had no ground to ask for refund.So I just kept the defective vase and used it to remind myself that I should check carefully next time.
夠長了吧……講了一個人買了一個花瓶,在運(yùn)送的過程中摔壞了.那人當(dāng)時沒注意,后來意識到的時候去找商店的經(jīng)理,經(jīng)理打死不肯換花瓶或賠償現(xiàn)金,理由是客戶已經(jīng)在收貨單上簽了字,表明客戶確認(rèn)所有的貨物都是完好無損的.那人氣急了,但也無可奈何,理確實(shí)不在自己這邊,于是把壞的花瓶留下,以提醒自己下次要好好看清楚.
希望對你有用.