How to Cure the "Verbal Virus" A Five-Step Treatment Plan
Warning!You may be infected with a virus that could be lethal to your sales,your public relations and even your social life.I call it a "Verbal Virus".
Here is a 5-step plan for prevention,treatment and cure:
1.Diagnose the problem
Since verbal viruses are unconscious,the only way you'll hear them is on tape.Record a few of your phone calls on a typical business day to quickly determine if you are suffering from a verbal virus infection.
2.Pause
Whenever you catch yourself saying a non-word,just stop talking.Say nothing.This gap of silence will feel scary at first,but if the pause is no longer than 5 seconds,the listener will scarcely notice.A pause will help you gather your thoughts while giving the listener time to
reflect on what you have just said.
3.Record the voicemail messages you leave for others
Listen to them at the end of the day and note whether or not unwanted fillers have crept into your messages.
4.Enlist the help of a friend or spouse
Explain what you are trying to do and invent a code word he or she can use every time you use a filler word.The constant reminder will help you break the habit fast.
5.Take a breath
When you feel you are about to use a non-word,take a breath,hold it for a moment and then begin to speak.The focus on your breathing will occupy your mind,keep you calm and centered and make the silence between the words seem much less scary.
You should try to avoid using meaningless fillers when you speak.They can distract from our message.A plan to prevent using these "verbal viruses" is to diagnose the problem and take steps like pausing or taking a breath before speaking.
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