接聽：Hello/Good morning/...
自報姓名：(This is) ...speaking.
問對方姓名：Who's that speaking?
好久不見的老朋友：Hey,it's you!/Fancy hearing from you!
寒暄：How are you?
回答對方問候：Fine.Thank you./Pretty well.Thanks a lot./Not bad./Couldn't be better.
其它客套話：How is your business?/How are things going on with you?/How is your family?
轉(zhuǎn)接找別人的電話：Hold on,please./Just a moment.I will switch the line to him./Let me put through to him.
別人不在：He is not at his desk right now.Could you leave a message?/Could you call him later?/Could you please call his mobile?
Thanks for calling./Nice to have your call./Pleased to talk with you.
告別：Talk to you later./Take care./Bye bye./See you.
You are welcome./My pleasure.
這些都是我在電話中經(jīng)常跟客戶說的和客戶經(jīng)常應(yīng)答的話,簡單實用.