每個(gè)電話應(yīng)該以禮貌的問候開始例如,Hi, how’ve you been? 或者Nice to hear from you.就算你出于某種意圖打電話給工作上認(rèn)識的人,如果不以禮貌的寒喧開始談話而直接進(jìn)入工作主題的話也是相當(dāng)不禮貌的.
逐步表明來意
接著總是該表明電話來意,你該從友好的問候正式轉(zhuǎn)到工作上的目的了.這樣的話,就使用短語I’m just calling to ...作為過渡.例如,I’m just calling to see if you’d like to set up a meeting. 如果相反的情況,那你就等機(jī)會(huì)找出別人為什么打電話給你,你可以這么引導(dǎo)對話,So what can I do for you?
禮貌的打斷別人
如果你正巧和一個(gè)非常健談的人,可能很難get a word in edgewise或插上嘴.如果一個(gè)人說了又說,那你就應(yīng)該打斷它,但是記得要做的禮貌客氣.例如,用I would like to say something here, if I may或Allow me to make a point開始.或是,你可以只是問一句： May I interrupt you for a second?
確認(rèn)
如果你在通話中制訂計(jì)劃的話,記得要在電話結(jié)束時(shí)確認(rèn)細(xì)節(jié).可以用以下的短語開始Please let me confirm...和So, let me make sure I’ve got things straight...并加上你理解下的各種信息.
結(jié)束電話
有時(shí)這可能是通話中最難把握的一部分!你可以祝福別人,例如在合適的情況下說good luck on that interview或hope you feel better soon.此外,你可能想要確認(rèn)一下你們制訂的任何計(jì)劃：I‘ll see you on Friday, then.有時(shí)最簡單的方式就說你和某人通話非常的愉快.而且,記得技巧的在你準(zhǔn)備結(jié)束對話之前加上單詞well：Well John, it’s been a pleasure talking to you.
對方不在,請求稍后回復(fù)：
1. It's nothing important. 沒什么重要事.
2. It's nothing urgent. Thank you ,good-bye. 沒什么要緊事,謝謝您,再見.
3. I'll call her again. 我會(huì)再打給她.
4. I'll call back later. 我稍后會(huì)再打來.
5. Please ask Miss Chen to call me back. 請陳小姐給我回電話.
6. Could you tell her to call Carol as soon as possible? 能不能請她盡快打電話給卡洛?
7. Ask her to call Carol at home after seven, please. 麻煩她在七點(diǎn)后打電話到卡洛家.
8. Can I leave a message? 我可以留言嗎?
9. Please have her return my call.請她回電話給我.
10. Could you ask him to call me back? 可以請他給我回電話嗎?
11. Please tell her Carol called. 請告訴她卡洛找她.
12. Let me call back later again. Thank you. 我稍后再打電話來.謝謝你.
13. Please tell him to phone 2233-4455. 請他給2233-4455回電話.
電話答錄機(jī)
This is a recording. I'm not at home now. Please leave a message after the beep. Thank you.
這是電話答錄機(jī).我現(xiàn)在不在家,請?jiān)?嘀"的一聲之后開始留言.謝謝!
(*: 電話答錄機(jī) 是 telephone answering machine)
This is Carol. Please give me a call when you are free. My number is 2244-6688.
我是卡洛.有空請回電話給我.我的號碼是2244-6688.
對電話答錄機(jī)留話時(shí)與一般留言無異,說出以下重點(diǎn)即可：
1. 來電者姓名
2. 來電時(shí)間
3. 來電目的
4. 聯(lián)絡(luò)電話或方式
a: Hello, This is carol. May I speak to Miss Chen?
b: Yes, one moment please. I'll get her for you.
a: Thank you.
b: I'm sorry, she's not at her room right now.
a: Oh, I'll call her again.
翻譯
a: 喂,我是卡羅,可以請陳小姐聽電話嗎?
b: 好,請等一下,我為你轉(zhuǎn)接.
a: 謝謝.
b: 對不起,她現(xiàn)在不在.
a: 那我在打給她.
自我介紹時(shí),請注意：
1. "hello"等于是中文的 “喂”,隨時(shí)隨地可用.
2. 打電話先行自我介紹是一種禮貌.電話中最常用"This is..."的形態(tài)而不是 "Here is..."或"I am...",這是打電話需要注意的.
3. "May I speak to..." 也可以換成是 "Can I speak to..." 請...聽電話.
抱歉這么晚打來的說法：
1. I'm sorry to call you so late. 對不起這么晚打電話來.
2. I hope I didn't catch you at a bad time. 抱歉這種時(shí)候找你.（含有希望沒有打擾到你的意思）
3. I hope I didn't wake you up so early. 我希望這么早沒有吵到你.
4. I'm sorry to call you so early. 對不起這么早打電話來.
5. I'm sorry to bother you at this hour. 很抱歉在這時(shí)打擾你.
有急事時(shí)的表達(dá)方法：
1. It's urgent. Could I have her mobile phone number?
2. Could you tell me where I can reach her?
3. This is an emergency. I need to get in contact with him right now.
翻譯：
1. 我有急事,可不可以告訴我她的手機(jī)號碼?
2. 能不能告訴我在哪里可以找到她?
3. 我有急事,需要馬上跟他聯(lián)絡(luò).
1. Franklin Company Personnel Department. 富蘭克林公司人事部.
2. Good morning Franklin Company, may I help you? 早晨好,富蘭克林公司.我可以為你服務(wù)嗎?
3. Personnel Department. This is Carol speaking. 人事部,我是卡洛.
*辦公室電話最重要的就是禮貌,所以不論是接電話或打電話,都應(yīng)該先報(bào)自己及公司的名字.
請問找那位
Who would you like to talk to/speak to? 請問找哪位?
他在忙線中
1. Her line is busy at the moment. Can somebody else help you? 她正在通電話,別的人可以幫你嗎?
2. He's on another line right now. 他現(xiàn)在正在接另外一個(gè)電話.
3. He's talking a long-distance call now, what can I do for you? 他正在接長途電話,有什么我可以幫你嗎?
4. Sorry, his line is busy. 抱歉,他正在打電話.
請你稍等一下
1. Could you hold a moment, please? 你能稍等一會(huì)兒嗎?
2. He'll be with you in a moment. 過一會(huì)兒他就會(huì)接你電話了.
3. Can you hold on, please? 你能稍等一會(huì)兒嗎?
4. Just a moment. He is on his way now. 請稍待一下.他馬上來接電話.
5. Hang on a second, please. 請稍等.
6. Could you hold on any longer? 你能再稍待一會(huì)兒嗎?
讓你久等了
1. I'm sorry to keep you waiting. 抱歉讓你等待.
2. I'm sorry to have kept you waiting. 抱歉讓你久等了.
***有時(shí)候真的讓人久等時(shí),說這句話會(huì)讓對方心平氣和一些.通常都會(huì)用完成式"to have kept you~"
3. Sorry for the delay. 對不起慢了一點(diǎn).
現(xiàn)在不方便接電話
1. She has a visitor at the moment. 她現(xiàn)在有客人.
2. He is in a meeting now. 他正在開會(huì).
3. I'm sorry, but he is unable to come to the phone now.很抱歉,他現(xiàn)在無法接電話.
4. I'm sorry, but I was just on my way out. Can I get back to you later? 很抱歉,我正好要出門.可不可以稍后再打給你.
這里沒有這個(gè)人
1. I'm sorry, but we have no one by that name here. 對不起,這里沒有人叫那個(gè)名字
2. We don't have any Smith working here. 沒有史密斯在這邊工作.
3. This is not Franklin Company.這里不是富蘭克林公司.
打錯(cuò)電話
1. I'm sorry I have the wrong number.
2. Is this 02-2718-5398?
3. Sorry to have bothered you.
4. I'm sorry. I think I must have dialed the wrong number.
5. Could I check the number? Is it 2211-3344
翻譯&解析
1. 抱歉我打錯(cuò)電話了. （打錯(cuò)電話通常用：have the wrong number 表示）
2. 這里是02-2718-5398嗎?
3. 很抱歉打擾你了.
4. 很抱歉.我想我一定是打錯(cuò)電話了.
5. 我可以核對一下電話號碼嗎?是不是2211-3344?
解析：
1. 區(qū)域號碼是 area code
2. 電話號碼的念法：
02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-four.
* 0 可念成 oh 或 zero
* 22 可念成 two-two 或 double two
接受別人的禮物或招待后,打電話道謝為最起碼的禮貌之一.
1. Thank you for the present. It's just what I wanted.
2. Thank you so much for the homemade cake.
3. I don't know how to thank you for such a beautiful flower.
4. I received your gift. Thank you for the lovely bracelet.
翻譯：
1. 謝謝你的禮物,這正是我想要的.
2. 非常謝謝你作的蛋糕.
3. 真不知道要如何謝謝你, 這么漂亮的花.
4. 我收到你的禮物了.謝謝你可愛的手鐲.
當(dāng)在回答他人的致謝時(shí),可以說下面的句子,都有“ 別客氣” 的意思：
1. You're welcome.別客氣.
2. Not at all.這沒什么.
3. It's my pleasure.這是我的榮幸.
4. Don't mention it.別放在心上.
5. That's all right.這沒什么.
6.No trouble at all.一點(diǎn)也不麻煩.
7.I'm glad you enjoyed it.真高興你覺得滿意.
聽不清楚
1. Sorry, I didn't catch you.對不起,我聽不懂你說的.
2. Sorry, I didn't understand. 抱歉,我聽不懂.
3. Sorry, I didn't get what you said. 對不起,我沒聽懂你說的話.
4. I can't hear you very well. 我聽不太清楚.
5. I can barely hear you. 我?guī)缀趼牪坏侥阏f的.
6. I'm having trouble hearing you. 我聽不清楚.
7. We have a bad connection. 通訊效果不太好.
8. I can't catch what you are saying. 我聽不太清楚你說的話.
發(fā)生上面的情況,你可以請對方在重復(fù)一遍,你可以說：
1. Pardon? 請?jiān)僬f一遍好嗎?
2. Excuse me? 請?jiān)僬f一遍?
上列兩句都是對不起之意,但用在會(huì)話上,如果后面沒有接說明,并且語尾上揚(yáng),就是要對方再說一次.聽到這句話時(shí)就要知道對方要自己再說一遍.
3. I beg you pardon? 能請你再說一遍嗎?（此句有請求對方原諒及再說一次的意思）
4. Could you repeat that, please? 能請你再說一遍嗎?
5. Would you say that again? 你能再說一遍嗎?
請對方說慢點(diǎn)的說法：
1. Would you speak more slowly? 你能再說慢一點(diǎn)嗎?
2. Could you speak up a little? 你能在大聲一點(diǎn)嗎?
（speak up 大聲說=speak out）
3. Would you speak more clearly? 你能再說清楚一點(diǎn)嗎?
4. Would you explain more for me? 可以為我解釋一遍嗎?
5. Please speak a little louder. 請講大聲一點(diǎn).
6. Would you slow down, please? 清說慢一點(diǎn)好嗎?
1. He is not in right now. 他現(xiàn)在不在.
2. No one answers in Mr. Scott's office. 史考特先生的辦公室沒人接電話.
3. He's here but he's not at his desk right now. 他有來上班,不過現(xiàn)在不在座位上.
4. He hasn't come to the office yet. 他還沒到辦公室.
5. I'm sorry, but he is out right now. 很抱歉,他剛才外出了.
***解析***
1.表達(dá)不在的理由中,"上廁所"這句是絕對不能說的.
2.表達(dá)在或不在時(shí),也可以用比較簡單的： He's in (out). / He is not in his office. / He's out of office.
休假中
1. He is off today. 他今天休假.
2. He's on vacation this week. 他本周休假.
3. He is on vacation until next Wednesday. 他休假到下周三.
回家了
1. He has gone for the day. 他已經(jīng)回去了.
2. He's already left for home today. 他已經(jīng)離開回家了.
3. He has gone home. 他回家了.
生病請假
1. He's absent because he is sick today. 他今天生病所以沒來.
2. He's on sick leave today. 她今天請病假.
3. She's on maternity leave now. 她在休產(chǎn)假.
出差
1. He's in New York on business. 他在紐約出差.
2. He left for New York on business until July 22nd. 他到紐約出差,要到7月22日才能回來.
3. He is on a business trip. 他正在出差.
我將轉(zhuǎn)達(dá)你的留言
1. I'll give her your message as soon as possible. 我將盡快地轉(zhuǎn)達(dá)尼的留言給她.
要找的人已調(diào)職
1. I'm sorry. Mr. Scott was transferred to our branch office.
對不起,史考特先生已經(jīng)轉(zhuǎn)調(diào)到分公司.
2. Mr.Smith took over his job. I'll connect you. One moment, please.
史密斯先生接替了它的工作.稍待一會(huì)兒,我?guī)湍戕D(zhuǎn)接.
要找的人已離職
1. He left this company last week. 他上個(gè)月離開這家公司了.
2. He is no longer at this company. 他已經(jīng)不在本公司工作了.
1. When will he be back? 他何時(shí)回來?
2. When do you expect him back? 你覺得他何時(shí)會(huì)回來?
3. Is he coming back soon? 他會(huì)馬上回來嗎?
4. Do you know what time she will be back? 你知道他幾點(diǎn)回來?
我會(huì)再來電
1. I'll try again later.我會(huì)過一會(huì)兒再打來.
2. I'll call again in one hour later.我一個(gè)小時(shí)后再打來.
3. I'll call back later.我稍候再打過來.
4. Please tell him I called and I'll call him again tomorrow.請告訴他我來過電話,并且我明天會(huì)再打給他.
要如何聯(lián)絡(luò)他
1. How can I get in touch with him? 我怎樣才能和他聯(lián)系?
2. Could you tell me where I can reach him? 可以告訴我怎樣才能找到他嗎?
3. What's the easiest way to contact him? 什么方法可以最快找到他?
4. Could I call his mobile phone? 我可以打他的手機(jī)嗎?
請傳真/email給我
1. Would you please send me the data by e-mail?
2. Could you fax the data to my office?
3. Would you send the data by fax?
4. Could you post the data to me?
翻譯
1. 你能用電子郵件將資料傳送給我嗎?
2. 你能把資料傳真到我辦公室嗎?
3. 你能傳真那份資料嗎?
4. 你能將資料寄給我嗎?
傳真少頁了
1. Some of the pages of your fax are missing. 你的傳真少了幾頁.
2. We didn't receive the third page of your fax. 我沒有收到你的傳真的第三頁.
3. We didn't receive your fax, would you please send it again? 我們沒有收到你的傳真,能請你再傳一次嗎?
4. Your fax isn't readable.傳真看不清楚.
5. Your fax is hard to read since the letters are too small.你的傳真字太小很難看清楚.
約時(shí)間見面
1. Would it be possible to see Mr. Scott sometime this week?請問這星期能否跟史考特先生見個(gè)面?
2. I'd like to meet you the day after tomorrow. 我想在后天拜訪你.
3. I'd like to talk to you about the new product. 我想要和你談?wù)勑庐a(chǎn)品.
4. I'd like to make an appointment with Mr. Scott. 我想要跟史考特先生約個(gè)時(shí)間見面.
**在國外事事都要先行預(yù)約,小到人家家里拜訪,大到見公司老板都是要先預(yù)約的.直接或臨時(shí)求見,除非很緊急,否則是很不禮貌的.
變更約會(huì)日期
1. I'd like to cancel my appointment with Mr. Scott. 我想取消和史考特先生的約會(huì).
2. Something urgent has come up. Could I postpone our appointment.發(fā)生了一些急事.我倆的約會(huì)能不能延期?
3. May I ask you to postpone the meeting until the day after tomorrow?可以要求你將會(huì)面時(shí)間延到后天嗎?
常用句型：
1．I recognized your voice right away．
我一聽就知道是你的聲音.
2．I'm calling to ask you some question about Jim,you know him,don't you?
我打電話來問一下有關(guān)吉姆的問題,你認(rèn)識他,對吧?
3．Oh,Mary,I'd better go now．
噢,瑪麗,我要掛電話了.
4．Is the boss coming by?
是老板過來了?
5．OK．I'll let you get back to your work．
好,回去工作吧.
6．I'll call you again later,OK?
我過一會(huì)兒再打給你,好嗎?
7．Call me at home．
打到我家來.
8．Certainly,I'll make sure he gets your message．
當(dāng)然,我一定會(huì)轉(zhuǎn)達(dá)您的話.
9．Hello!Is that you,Tom?
喂,你是湯姆嗎?
10．I'd know your voice anywhere．
你的聲音我到哪里都聽得出.
11．I can't believe I got hold of you at last．
我真不敢相信終于和你聯(lián)系上了.
12．I tried to contact you by phone several times,but you werenot in．
我給你打了好幾次電話,但是你都不在.
13．Oh,somebody's at the door．I have to go．
噢,有人來了,我得去開門.
14．And I have to say“good-bye”．
我不得不說再見了.
15．Nice talking to you．
很高興跟你通話.
16．Same here,bye-bye．
我也是,再見.
17．What's your FAX number,please?
你的傳真號是多少?
18．I'll think about it and call you back to discuss it to some de-tails soon．
我考慮一下,然后盡快打電話給你具體討論這件事.
19．I'll be looking forward to hearing from you．