Ask the name of the guest：詢問姓名
Check if the guest had made any reservation：根據(jù)檢查是否有預(yù)約
Confirm reservation information：如有預(yù)約,和客人核對預(yù)約信息
If no reservations,ask for the preferred room type and inform the room rates：如無預(yù)約,向客人詢問所需房型,并告知房費
Confirm the period of stay：確認(rèn)住店期間
Ask for travel documents (passport / ID card) and have them photocopied：要求客人出示旅行證件（護(hù)照、身份證等）并復(fù)印
Ask for credit card for pre-authorization or cash deposits：要求客人出示信用卡做預(yù)授權(quán)或交押金
Print confirmation and ask for guest confirmation：打印住宿信息確認(rèn)表并要求客人簽字
Present room card or key：向客人提供房卡或鑰匙