Caller=C,Agent=A
C:Hello,is that bank of china?
A:Yes ,it is.Sir,What can we do for you?
C:There is sth wrong with my AXE credit card.I’ve been using it for 3 years,but I feel more and more dissatisfied with the service and the extra charges.So I’d like to abolish it.
A:I’m sorry to hear it.First,please accept our sincerely apologize.You’re our old guest.There is some way to help us serve you more.
C:Thanks.There is one thing I want is to abolish my AXE credit card.
A:I hope you would like to give us a chance again to improve the service for you.So,what would you like us to do for you?
C:I don’t need it,I just abolish it.
A:Sir,please…….
(the phone hangs off)