英語(yǔ) 接電話問語(yǔ)排序
Please tell Dos and Donts for business phone
calls
When you answer the phone in the office...
1.pick it up after the first ring
2.pick it up after three or more rings
3.immediately ask who is calling and what they want
4.say your own name
5.say your company name and/or department
6.just say hello
7.have a pencil and paper ready so that you can take notes
8.try to sound friendly and helpful
9.speak quickly so that the call is soon over
10.speak clearly and slowly
11.smile
那就是 判斷對(duì)錯(cuò)了吧