customer=A waiter=B manager=C
A:Waiter.
B:May I help you ,sir?
A:I have made an order like half an hour ago,when could I get my dish?
B:I'm sorry sir,because the few cook we have and so many customers are here now.I'm afraid you need to wait for a bit longer.
A:What?!I want to see your manager!
(A few minutes later)
C:May I help you,sir?
A:I have made an order like half an hour ago,and your staff told me I must keep waiting.
C:We're very sorry.I will go to the kitchen and told the chief to make your order ready right now.Please be easy.And I would like to send you a bottle of wine by myself.Hope you can enjoy here.
A;That's,that's ok.I think that'll be fine.
C:Thank you.