In this paper, large-scale e-commerce network operators Jingdong Mall, for example, introduces the basic concepts of logistics customer service and basic theory and its application in e-commerce. Based on network technology, computer technology, information technology, e-commerce technology platform based on the new economic situation in order to have a good development, we must solve the bottleneck problem of logistics, and logistics is simply doing a good job service, the service is targeted at the majority of customers, so do a good job of logistics services, logistics is customer service. Jingdong in high-speed development, also attracted consumers dissatisfied with their customer service, this paper Jingdong Mall customer service in logistics problems in depth analysis of proposed improvements on the basis of logistics Jingdong Mall number of customer service strategies and recommendations.