根據(jù)你們提供的圖片及郵件,我們工程師初步判定,這個(gè)faulty unit出現(xiàn)sparking的可能原因是the burr on the wave guide may lead this burr gather microwave energy to make it sparking. 對(duì)于這個(gè)問(wèn)題,我們工廠覺(jué)得只是一件單獨(dú)的偶然事件,我們?cè)趧e的市場(chǎng)并未收到相關(guān)的投訴.出現(xiàn)這樣的問(wèn)題我們非常抱歉,但我們也保證出現(xiàn)這種事故的幾率是非常低的.在全球市場(chǎng)我們一年賣(mài)的最好產(chǎn)品的其實(shí)就是這個(gè)2L 平臺(tái).一年我們銷售接近1百萬(wàn)臺(tái).所以請(qǐng)放心后續(xù)訂單,我們一定會(huì)不斷完善產(chǎn)品和加強(qiáng)品質(zhì)控制.最后再次感謝你們一直對(duì)我們的支持

Basing on the photos and emails that you offered us , Our engineers have made a preliminary judgement about the quality accident , namely, the possible reason of the occurrence of the sparking of the faulty unitis the burr on the wave guide may lead to the accumulation of the microwave energy to produce its sparking , In relation to this problem , Our factory think that it is nothing but an occasional event , we have not receive the relevant complaint about this from other market , we are so sorry for the occurrence of this problem , we also guarantee that the probability of the occurrence of this kind of accident is quite low ,The best-selling products we have sold around the world market is actually the 2L platform , The total sale amount we have sold for this has aggregatedapproximate one million Pces , Please feel much assured of sending us your subsequent orders , We are sure to keep on having our products improved and completed and stengthening and intensifying the control of our product quality ,

Thank you once again for your always support !